MES system：
Customer Manufacturing Execution System(MES)
1 XHL- MES objectives
Providing intelligent settings including work order management, quality control, equipment monitoring, etc. to meet the needs for refined management of production processes and further reduce production and operation costs; realizing real-time acquisition and information sharing of various production data and implementing real-time monitoring of production processes to make on-site production in the production workshop transparent, gradually optimizing production process management and integrating the information system between the production management level the execution level and the control level to realize comprehensive informationization of production processes; promoting manufacturing management to be flexible, automated, refined and agile, improving production efficiency, reducing production costs and realizing excellent production operation.
Through the implementation of the production management system, improving the collaborative design capability of enterprises, shortening product development cycle, enhancing the digitalization and refinement level of production operation management, improving product quality and production efficiency, reducing production costs, and providing effective support for the improvement of enterprise market competitiveness.
2 XHL- MES features
(1) Professional consultation
With many years of MES experience in the pharmaceutical industry and other industries, based on the actual situation of pharmaceutical companies, we provide overall program planning and implement it in phases, so as to create intelligent factories that meet the“Made in China 2025” standard。
(2) Customized design
We carry out modeling and deploying of MES according to different products, equipment and management styles of enterprises.
Tailor-made MES systems suited to your business.
(3) Professional implementation
The MES professional engineer team provides implementation services for enterprises, and completes the project on time with quality and quantity guaranteed to achieve the expected goals of enterprises.
(4) Targeted training
MES is a system developed for enterprises. so there is customized training for personnel at all departments and positions in the enterprises, and manuals are also produced.
5. Conforming to international standards
GMP Annex: Computer System;
GMP Good Manufacturing Practice;
21CFR Part11 Electronic Records & Electronic Signatures;
21CFR Part1 1 CGMP (Current Good Manufacturing Practice).
3 XHL-MES project implementation
（1）Business process
The overall business process includes several parts such as raw material distribution, weighing, preparing, primary filling material distribution, filling, packaging, etc., involving the warehouse, weighing room, preparation room, filing material preparation room, filling room and packaging room. The overall flow chart is shown as follows. in which the red bold link means the ink that requires CA involvement.
（2）Technical support
Normal operation of the system is closely related to day-to-day operation of each technologist. It will be a very important period from the initial stage of the systems going online to 6 months after its going online. During this period, initial results in the system construction will be produced, and relevant leaders and users will also Have a new understanding of the benefits brought by the system. Therefore, after the system goes online, XHL will provide users with free support during the 6-month warrant period from the date of system acceptance to ensure that the system can have a stable and good status after use, and make sure that the system can continue to produce the desired effect
During this period, we will provide technical support in the following ways.
Hotline support- The end user receives technical support from the service provider by phone. The support time is 7*24 hours. The reply to technical consultation of end users will be given within 24 hours.
Internet support -We provide technical support to end users in accordance with user-specified Internet support mode. The reply to technical consultation of end users will be given within 24 hours.
On-site service -When we are unable to solve the problem remotely by phone, Internet, etc., we will go to the site for service.
The on-site service response time is within 4 hours from the time the problem was brought forward, and the arrival time is within 24 hours from the time the problem was brought forward. The results of the on-site service must be checked and accepted by the end- user s technicians, and signed and approved by the supervisor.
We will pay regular visits to customers to help solve problems that occur during System Operation.
